Menu
Cart 0

FAQs

When Ordering a Penis Pump, Which Size Should I Select?

Please visit our penis pump size chart.

Are There Any Product Instructions Available for Any Sex Toys?

Yes, view our product instructions for our sex toys here.

Does LeLuv offer free shipping on all sex toys and adult products?

Yes! All First Class shipments on all sex toys and adult products to the continental United States, Alaska, Hawaii and US protectorates Puerto Rico, Guam, American Samoa, Mariana Islands, Marshall Islands, Micronesia, Palau and US Virgin Islands are FREE!

Does LeLuv offer shipping to APO/FPO addresses?

Yes! LeLuv will definitely ship to APO/FPO addresses worldwide.

What is "LiteFast" shipping?

‘Litefast’ shipping is LeLuv’s commitment to process and ship your order the same day of purchase, provided payment has cleared by 1:00PM, MST. Orders after 1:00PM will most likely be shipped the following business day.  Check out our seller feedback page to see how many customers have enjoyed our ‘Litefast’ shipping!

What is "EcoLuv" packaging?

Save the Earth and save money with LeLuv! Instead of storing our products in bulky, wasteful retail packaging, we’ve cut costs and saved resources by using sealed manufacturer bags. These are made of thin plastic that keeps the sex toys and adult products safe from contaminants, while drastically reducing our carbon footprint. The money we save gets passed down to you through our amazing discounts!

Does LeLuv guarantee my satisfaction?

Yes! We offer a 90-day, 100% satisfaction guarantee on all sex toys and other adult products. Simply click HERE to learn about how to process a return.

What is your return policy?

LeLuv believes that you should be 100% satisfied with your purchase of any of our high quality adult sex toys and other products. If for any reason you are not satisfied, simply ship your product back within ninety (90) days from shipping confirmation date for a replacement,exchange or refund. Click HERE for more details.

Why did my order arrive without retail packaging?

We are always trying to save you money and one way we do it is by ordering high quality hypoallergenic adult products directly from manufacturers without retail packaging. This lowers fuel and shipping costs from the factory to us and then lowers those costs again when we ship to our valued customers.

Are the items you sell brand new?

Of course! Every vibrator, dildo, penis pump, anal toys, sexy costumes and other sex toys or adult products are 100% brand new, in original factory manufacturer bags.

Are your products discreetly packaged?

Yes! LeLuv understands the importance of discretion, therefore we ship using a plain box or envelope with a return address of "Mitch Distributing, LLC.” For extra discrete packaging, please email us.

How would a charge from LeLuv show up on my accounting statement?

Charges from LeLuv on your credit card statement will read "Kodi Distributing" with no item description.

Are payment / shipping charges for separate transactions combined?

Yes! Shipping fees for separate transactions are combined and subject to discounts as noted below:

When multiple items are purchased using expedited services or shipped internationally, standard shipping charges apply to the item with the highest shipping fee. The item with the second-most expensive fee will be shipped at a 20% discount. All additional items are shipped FREE!

Do you offer discounts on bulk purchases?

For bulk/wholesale purchase inquiries we ask that you send an email - PLEASE remember to include the item number of the product(s) in question.

I need help! How can I contact you?

You can easily send us an email and for personal assistance simply call 877-34-LELUV (877-345-3588).

Does your company have a liability disclaimer?

Yes: All products are sold as novelties ONLY. While we have made our best effort to seek out high quality adult products with safe materials for your usage, we cannot be held responsible for any injuries sustained while using these products. The purchaser assumes all risk and liability of use and/or misuse.